The Empathy Trap
Because of the universality of COVID-19 and its impacts, it is easy for leadership to empathize with the stress, grief, and turmoil experienced by their workers these last two years. [...]
Designer Pens and Unwritten Rules: How a Lack of Self-Awareness and Communication Can Undermine the Bottom Line
Unwritten rules within a workplace are often a last resort among employees who have no faith in their organization’s commitment to honesty, collaboration, and civility. They frequently develop in a [...]
Protecting Your Workforce and Keeping Your Workplace Safe
Now that the World Health Organization has officially declared COVID-19 a pandemic, organizations have to consider how they can contribute to minimizing infection and preventing their workplace from becoming a [...]
We Are Not Innately Cruel or Kind
Forbes senior contributor Kathy Caprino provides an instructive list of damaging managerial behaviors in her recent article “If You’re Engaging in Any of These Actions, You Shouldn’t Be a Manager.” [...]
A Simple Hello
Many managers reported that communicating appreciation seemed really complicated. Some had trouble balancing it with developmental feedback and feared sending mixed messages to employees. Some were concerned that their efforts [...]
What Self-Awareness Isn’t
In our last blog, I discussed the personal benefits of monitoring and correcting our own behavior in the workplace, illustrating ways in which a program of self-management can maximize insights [...]
